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Babblebug.com | Prepaid wireless refills, prepaid phones, mobile recharges, international topups > FAQ Section FAQ SectionJump to a specific category » Ordering and Payment Methods After placing my online order with Babblebug, how do I receive my PIN? With exception to your initial transaction, your online airtime PIN order will instantly appear on your computer screen along with the instructions how to activate the PIN to your mobile account. In addition, your PIN is sent to your email address. I have placed an airtime PIN order, but have not received my Pin. On your initial order at Babblebug, your airtime Pin number is generated and sent to your email address after verification of your purchase by our Customer Service Department. Please provide us the best number to immediately contact you after placing your first initial order with Babblebug. One of our Customer Service Representatives will call you directly at the contact number you provided to complete your initial purchase. All future purchases will be instantly processed and the airtime PIN with activation instructions will appear directly on your computer screen and also be sent to your email address as well. Do I have to sign a contract, provide credit information or pay a deposit to purchase services? No. That's the advantage of prepaid service... easy, convenient and no strings attached! No Contract! No Deposit! No Hassle! Can I purchase more than one product at the same time? Absolutely. Your Shopping Cart will allow you to purchase any product(s) or service(s) you wish to purchase in the same transaction. Most major credit cards accepted. Visa, MasterCard, Discover, and American Express credit cards. This also includes any ATM debit card with the Visa/MasterCard logos. You may also use your Prepaid Reward points as well. What is the benefit of signing up for Verified by Visa or Secured MasterCard? Verified by Visa or Secured MasterCard provide you with added protection when you purchase online. During the checkout process your identity is confirmed through a security PIN you create with either Verified by Visa or Secured MasterCard. You can register with either Verified by Visa or Secured MasterCard at the time of your initial online purchase with Babblebug. To authorize any future online purchase you simply enter the same security PIN at the time of purchase. This will protect your card from being fraudulently used in any online type transaction. It is a simple process to register your credit card with either Verified by Visa or MasterCard and begin to start protecting your credit cards and all of your online purchases. How do I know that my credit card information is protected? Your security is a major priority to
Babblebug and that's why we utilize the best security tools available to ensure
your safety. The Babblebug home page contains the security information,
including detailed information about the credit protection provider. VeriSign,
GeoTrust, Verified by Visa and MasterCard SecureCode are the available security
providers. Again, we also recommend that you register with either Secured by
Visa or Secured MasterCard to protect your credit card from any online
fraudulent activity. Why is it necessary for someone to call me and verify my initial order? We require all first time orders to be verified by our Customer Service Department. Confirming your initial order with Babblebug is our way of ensuring consumer protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security. All subsequent online orders are immediately processed at the time of purchase. Your airtime PIN number will appear on your computer screen immediately and also be sent to your email address. How do I recharge my wireless minutes? It's easy! Simply access the Babblebug website and choose your current service provider, select the product or plan you want to purchase and add it to your shopping cart. You must then follow the airtime PIN activation instructions to credit your purchase to your mobile account. We recommend that you immediately activate your airtime PIN to your account. Activating a Prepaid Mobile Handset How do I activate my mobile phone? We recommend that you directly contact your service provider when initially above in the service provider section above. Each service provider has their own process to activate a mobile phone on their network. Can I activate any mobile phone that I may have in my personal possession? You can only activate a mobile phone that is compatible with your service providers' network type. We recommend that you contact your service provider directly to inquire whether the handset you have in your possession can be activated on their service provider network. Who do I call if I have a problem activating or using my service? We highly recommend that you first call your Service Provider Customer Service department regarding, mobile handset activation, PIN airtime activation and any other issues pertaining to your prepaid mobile service. If your question or problem remains unresolved, please then call our Customer Service at 888-361-8726. How do I retrieve my PIN if I've lost or can't remember it? Your PIN number is always sent to your email address after purchase. All PIN sales are final and for security reasons, lost or stolen PINs can not be replaced. This is why we highly recommend that you activate your PIN immediately at the time of purchase. What is the charge for 411 Directory Assistance calls? The cost for 411 Directory Assistance varies for each service provider. You can contact your service provider's customer service number to inquire about the cost for a 411 Directory assistance call, or Babblebug recommends that you call 1-800-Free-411 for all of your 411 Directory Assistance needs. We also recommend that you speed dial this number into your mobile phone. You will still be charged for any airtime minutes used to call 411 Directory Assistance, if applicable. 1-800-Free-411 can also be used from a landline phone as well. What is the return/exchange policy on all airtime or calling card PIN transactions? All PIN sales are final, no return no exchange policy. If you are having problems activating your PIN please contact your service provider directly. If your problem with activating is not resolved after speaking with your service provider, please call Babblebug Customer Service at 888-361-8726. How can I find out the model of my mobile phone? The easiest way is to turn your wireless phone off, remove its battery cover, and read the label (it may be under the battery). Your wireless phone model number should be listed on that label. What type of calling cards do you offer? We many different calling card choices. Our rate
plans are some of the most competitive rates available in the market today. You
can purchase these products in denominations of $10 and $20. Are these calling card products rechargeable? No, currently these products are not rechargeable. Where can I find the international rates for these calling cards? All of our rates on each card are contained with in our website, which you can view by simply clicking "calling cards" enter your international calling destination and then click "search rates". What is the Prepaid Rewards program? Wireless Babble Rewards is a point-based customer loyalty program that allows our customers to earn reward points on each and every purchase made at www.Babblebug.com. Points are earned based on a percentage discount to the retail price of each product and service. Each reward point is equivalent to $.01. Babble Reward Points are non-transferable and can only be redeem |
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